We changed answering services this month. Our previous service was unsatisfactory therefore we have replaced it with a medical-oriented answering service that appears to be performing well.
This service was in place when the calls started on the most recent case, and we are so far satisfied with their performance. One of the advantages to this new company is that we can listen to the calls after the emergency situation concludes, so that we can refine our instructions for them.
A broader description of what kinds of information Alcor needs when responding in an emergency will be posted to our blog at a later date.